Shipping Return Policy

When will my item ship?
We strive to ship items as quickly as possible, orders will be shipped within 24 hours of the following business day. In the event an item is on backorder, you will be notified, however most backordered items are shipped within 5 business days.

How Do I Return An Item?
Pura Bellezza wants all of our customers to be happy and we guarantee your satisfaction for any our full-sized mineral powder products* you purchase from us, or you can return it within 30 days from the date of purchase. If you are not completely satisfied with a product for any reason, just return it to us for a refund.  Shipping fees are non-refundable and the product must have no more than 20% usage.

*Excludes our sample and trial sized products.

The following items are non-refundable: Mineral Cream Concealer, Lipstick, Lip Plumber, Mascara, Liquid Eyeliner, we offer mini and sample sizes of these items and encourage you to try these sizes to ensure your satisfaction with our full size products.

 

How to Return an Item:

  1. Please contact us using the form on our contact page, include your order number and request a return authorization number.
  2. This email must be sent within 30 days of your order date.
  3. We will contact you with a Return Authorization Number and the information you need to complete your return. We are sorry, but we will only accept returns with a RA number.
  4. Returns must be received within 20 days of the date we issue your RA number.
  5. Returns must be sent via trackable carrier such as UPS or US Mail with delivery confirmation.

Please allow up to 2 weeks from the date you ship your return to Pura Bellezza to receive an email notice that your refund has been processed and is complete. We are only able to refunds to the original payment method used for your purchase.

Please note: any returned items will not be placed back into inventory, all returns opened or unopened will be discarded after eligible refunds are processed. 

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